Emergency Number: 0800 731 6945

We aim to provide a safe and reliable electricity supply but unfortunately sometimes faults can occur which cause interruptions to our customers' electricity supply.

In these circumstances, to report the loss of your electricity supply to us or any concern about the safety of the meter, or of our electricity overhead lines or underground cables, at any time of the day or night, please telephone us on 0800 731 6945.

Our advice if you lose supply

Through maintenance of our networks we endeavour to eliminate, where possible, the need for planned outages. There will inevitably be times when it is necessary to halt the supply of electricity, however. The guidelines in this section have been designed to assist you in preparing for a planned outage, or to combat an unplanned emergency outage effectively. Of course, if you have further questions, we will be very pleased to help.

Further safety information

You can also find further safety information on the following websites:

Health and Safety Executive website

The Energy Networks Association

The Office of Gas and Electricity Markets (Ofgem)